What Is A Support Service Agreement

The rights and remedies provided in this Agreement are in addition to, but not limited to, the rights or remedies provided by law. First class prepaid mail or other next business day delivery service that provides proof of delivery. The following definitions and rules of interpretation apply in this Agreement. The terms of this agreement allow for great flexibility in the application of the document. It is therefore suitable for a wide range of services, ranging from the most basic IT support from a single owner to a complete multi-employee IT support package. Many of the important variables in the document are conveniently found in the annexes at the end of the agreement. It Services has agreed to provide the support services described in the Project Plan under the terms and conditions contained in this Agreement, and Customer has agreed to purchase them. No one other than a party to this Agreement, its successors and successors entitled in title shall have the right to enforce any of its terms. IT software support services valued at $50,000 or more must be obtained through the Consulting and Support Services Agreement (CSSA) or request for proposal (RFP) process in accordance with SAR 39:1481 et seq. 9:00 a.m.

on the second business day following publication or at the time recorded by the delivery service. The main provisions of this model define in great detail the duties and responsibilities of the Service Provider as well as those of the Customer (which include, for example, the obligation to inform or consult the Service Provider about the acquisition of new computer equipment or software if such new devices or software are to be covered by the support services). Other important provisions deal with fees and payment, liability and confidentiality. .

Please contact the office if you require a paper copy of any of these documents.

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